Category: Billing

In order to continue using Brosix once your free trial is over you need to order licenses for the users on your team network. You can do so by following these instructions: Log into the control panel at net.brosix.com From the Dashboard choose the “Licenses” – “Update” tab Click...

A week before your service expires, you will receive an email from Brosix which includes an option for changing your payment method. Simply click on the “change your payment method” button in the email in order to access this option. You can also change your credit card details if...

If you would like to cancel your Brosix service, follow these instructions. Login the Web Control Panel Go to Licenses – Current Click the “Cancel service” button and follow the instructions

Each order is identified by: Pricing plan Billing period Number of user licenses If you want to change any of these parameters, the current order will be canceled and a new one with the new parameters will be created. If there is an active Auto-Recharge for the old order,...

What are user licenses? Here are some facts/rules about user licenses: Brosix pricing is based on the number of user licenses. The number of user accounts in your IM network should be less or equal to the number of user licenses. Each user account is supported by one user...

You can change the number of user licenses at any time: Go to the Web Control Panel – Licenses – Update tab. Click on “Current plan” button. Select the number of licenses you want, click the “Next” button and follow the instruction. This will upgrade your current order with...

I upgraded my order and your system canceled Auto-recharge. Why don’t you use my credit card after the upgrade? An order upgrade is done in these steps: Cancel your order Create a new order with the new number of licenses, billing period or pricing plan Auto-recharges are processed by...

How can I change the credit card used to pay for Brosix services? Should you need to change the credit card you are paying with, please go to Web Control Panel – Billing – “Payment Methods” tab. This shows a list of the credit cards, debit cards and PayPal...

Can I get W-9 or the similar version of this form for our tax/accounting records? As a company registered both in the United States and in the EU, if you are interested to get W-9 form, please do not hesitate to contact us. Here you can find more details...

Brosix receives payments with: Credit card Debit card PayPal Bank transfer Other local payment methods in more than 30 countries around the world For credit card payments we work with several payment processing companies – Stripe, 2Checkout. Auto-recharge If you choose to pay with a Credit card, a Debit...