Brosix Help Library https://help.brosix.com Answers for your questions Mon, 22 Jul 2019 15:45:25 +0000 en-US hourly 1 https://wordpress.org/?v=5.2.2 https://help.brosix.com/wp-content/uploads/2018/04/cropped-brosix-logo-32x32.png Brosix Help Library https://help.brosix.com 32 32 Re-sync chat history https://help.brosix.com/re-sync-chat-history/ Thu, 06 Jun 2019 14:48:31 +0000 https://help.brosix.com/?p=3568 I don’t see my old chat history, what can I do? With the latest version of Brosix (4.2), we have implemented chat history synchronization. It is possible that sometimes the initial history initialize fails. You can re-sync chat history this way: Brosix->Settings->Plugins>Settings->History->Synchronize

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I don’t see my old chat history, what can I do?

With the latest version of Brosix (4.2), we have implemented chat history synchronization. It is possible that sometimes the initial history initialize fails. You can re-sync chat history this way:

Brosix->Settings->Plugins>Settings->History->Synchronize

Re-sync chat history

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Browse Old Chat History https://help.brosix.com/old-chat-history/ Thu, 25 Apr 2019 14:35:58 +0000 https://help.brosix.com/?p=3537 My chat history is limited to a certain date and I can’t see my previous chats. What can I do to see them? With the latest version of Brosix (4.2), we have implemented a new way history is stored. Here’s how you can get access to previous chats: Sign in to your Brosix client and open a chat window with a contact Click on the “Chat History” plugin Click on the link “Browse history online“ Place your credentials on the open window

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My chat history is limited to a certain date and I can’t see my previous chats. What can I do to see them?
With the latest version of Brosix (4.2), we have implemented a new way history is stored.

Here’s how you can get access to previous chats:

  1. Sign in to your Brosix client and open a chat window with a contact
  2. Click on the “Chat History” plugin
  3. Click on the link “Browse history online
  4. how to browse chat history

  5. Place your credentials on the open window

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]]> How to remove someone from a Brosix chat room? https://help.brosix.com/remove-someone-from-a-chat-room/ Thu, 15 Nov 2018 10:36:11 +0000 https://help.brosix.com/?p=3413 Team Network Administrators can remove users from any network chat room by accessing the ‘Chat Room Controls’ through the Web Control Panel. After logging into the Web Control Panel select the ‘Users’ option and click on ‘Chat Rooms.’ From here you will see a list of chat rooms. Select the chat room in question and select the ‘Members’ tab. From here you can add and remove users from the chat room.

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Team Network Administrators can remove users from any network chat room by accessing the ‘Chat Room Controls’ through the Web Control Panel. After logging into the Web Control Panel select the ‘Users’ option and click on ‘Chat Rooms.’ From here you will see a list of chat rooms. Select the chat room in question and select the ‘Members’ tab. From here you can add and remove users from the chat room.

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What is auto-scroll and how does it works? https://help.brosix.com/auto-scroll-in-chat-windows/ Thu, 15 Nov 2018 10:27:11 +0000 https://help.brosix.com/?p=3409 Auto scroll, the automatic scrolling down a chat window to the newest message, is the default setting in open chat windows. This means that in an open chat and chat room window, when you receive a new message the Brosix app will automatically scroll down to it. When opening a chat window in an ongoing chat room conversation, the auto scroll function will not take you to the latest message, and you will need to scroll down manually.

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Auto scroll, the automatic scrolling down a chat window to the newest message, is the default setting in open chat windows. This means that in an open chat and chat room window, when you receive a new message the Brosix app will automatically scroll down to it.

When opening a chat window in an ongoing chat room conversation, the auto scroll function will not take you to the latest message, and you will need to scroll down manually.

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How to reduce the size of the Brosix window? https://help.brosix.com/reduce-the-size-of-the-chat-window/ Tue, 13 Nov 2018 14:38:08 +0000 https://help.brosix.com/?p=3406 There are several ways to resize the Brosix application and chat windows. You can resize the window with your mouse by clicking and holding on the edges of the window and adjusting the size by dragging the window to expand or reduce the size. You can also you use the minimize and maximize buttons in the title bar. Lastly, you can double click on the title bar in order to maximize your window or restore it to its original size.

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There are several ways to resize the Brosix application and chat windows. You can resize the window with your mouse by clicking and holding on the edges of the window and adjusting the size by dragging the window to expand or reduce the size. You can also you use the minimize and maximize buttons in the title bar. Lastly, you can double click on the title bar in order to maximize your window or restore it to its original size.

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How to remove someone from a group in Brosix? https://help.brosix.com/remove-someone-from-a-group/ Tue, 13 Nov 2018 14:36:34 +0000 https://help.brosix.com/?p=3403 You can remove someone from a group through the ‘Control Panel.’ Log into the control panel at net.brosix.com, click on the ‘Users’ option in the Dashboard and select the ‘Groups’ option. From here, select the ‘Members’ tab and click on the ‘Remove’ link on the left side of the screen in order to begin removing users. Alternatively, you can remove users directly from their accounts by selecting the ‘User Accounts’ option in the Dashboard and selecting the name of the user you would like to remove. From their profile select the ‘Groups’ tab and select the ‘Remove’ option next to the relevant group name. You can find a more detailed step-by-step guide to group management here.

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You can remove someone from a group through the ‘Control Panel.’ Log into the control panel at net.brosix.com, click on the ‘Users’ option in the Dashboard and select the ‘Groups’ option. From here, select the ‘Members’ tab and click on the ‘Remove’ link on the left side of the screen in order to begin removing users.

Alternatively, you can remove users directly from their accounts by selecting the ‘User Accounts’ option in the Dashboard and selecting the name of the user you would like to remove. From their profile select the ‘Groups’ tab and select the ‘Remove’ option next to the relevant group name. You can find a more detailed step-by-step guide to group management here.

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Where is the “enterprise button” in the Brosix application? https://help.brosix.com/where-is-the-enterprise-button-in-the-brosix-application/ Tue, 13 Nov 2018 14:32:37 +0000 https://help.brosix.com/?p=3401 This refers to the second tab on the Brosix login form.

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This refers to the second tab on the Brosix login form.

enterprise button

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Can I disable the Chat History feature on my client? https://help.brosix.com/disable-the-chat-history-feature/ Tue, 13 Nov 2018 14:28:43 +0000 https://help.brosix.com/?p=3397 No, this option is unavailable to individual users. However, the network administrator can disable all chat history for their team network from the web control panel.

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No, this option is unavailable to individual users. However, the network administrator can disable all chat history for their team network from the web control panel.

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Is it possible to have my Brosix chats on every device that I use? https://help.brosix.com/chats-on-every-device/ Tue, 13 Nov 2018 14:25:57 +0000 https://help.brosix.com/?p=3394 Yes, it is. With the latest update all of your chats will be synchronized on every device that you use, so you can begin and continue chats from any device.

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Yes, it is.

With the latest update all of your chats will be synchronized on every device that you use, so you can begin and continue chats from any device.

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How to share my screen with a team? https://help.brosix.com/share-my-screen-with-a-team/ Tue, 13 Nov 2018 14:15:35 +0000 https://help.brosix.com/?p=3389 The Brosix ‘Screen Sharing’ feature is currently one-to-one, so there is no automatic way to do so. However, you can manually share your screen with multiple users at once by opening separate sessions.

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The Brosix ‘Screen Sharing’ feature is currently one-to-one, so there is no automatic way to do so. However, you can manually share your screen with multiple users at once by opening separate sessions.

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