Category: General

Why are notifications no longer working on my phone? If you are logged in on several devices at the same time, there are some smart silencing rules activated to make your work with Brosix more convenient. ​ You will receive notifications for new messages on all devices. But, if...

I don’t see contacts in my contact list, what can I do? 1 It is possible that sometimes contact list initialize fails. You can re-sync contact list this way: Open the folder where Brosix is installed, exit Brosix application and find and start the file brosix_contacts_clean.bat file.    

I don’t see my old chat history, what can I do? 1 With the latest version of Brosix (4.2), we have implemented chat history synchronization. It is possible that sometimes the initial history initialize fails. You can re-sync chat history this way: Brosix->Settings->Plugins>Text chat>Settings->History->Synchronize

My chat history is limited to a certain date and I can’t see my previous chats. What can I do to see them? With the latest version of Brosix (4.2), we have implemented a new way history is stored. Here’s how you can get access to previous chats: Sign...

This refers to the second tab on the Brosix login form.

Yes, it is. With the latest update all of your chats will be synchronized on every device that you use, so you can begin and continue chats from any device.

What is GDPR? The EU General Data Protection Regulation (GDPR) is a new regulation in EU law aimed at unifying data regulations within the EU. The main aspects of the regulations aim to create greater transparency in how businesses use personal information, and grant individuals greater control over their...

Brosix allows you to monitor users’ correspondence on your network through the “User History” feature. In order to do so please follow these instructions: Log into the Control Panel at net.brosix.com From the Dashboard choose Users->User History Select the name(s) of the user(s) from the list on the right...

In order to continue using Brosix once your free trial is over you need to order licenses for the users on your team network. You can do so by following these instructions: Log into the control panel at net.brosix.com From the Dashboard choose the “Licenses” option and click on...

A week before your service expires, you will receive an email from Brosix which includes an option for changing your payment method. Simply click on the “change your payment method” button in the email in order to access this option. You can also change your credit card details if...