Category: Billing

Change an order

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How an order is changed? Could you please explain? Each order is identified by: Pricing plan Billing period Number of user licenses If you want to change any of these parameters, the current order will be canceled and a new one with the new parameters will be created. If...

User licenses explained

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What are user licenses? Here are some facts/rules about user licenses: Brosix pricing is based on the number of user licenses. The number of user accounts in your IM network should be less or equal to the number of user licenses. Each user account is supported by one user...

Change the number of user licenses

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How can I change the number of user licenses? You can change the number of user licenses at any time: Go to the Web Control Panel – Licenses tab. Click on “Change licenses” button. A pop-up window will open. Select the number of licenses you want, click the “Next”...

Upgrade order cancels Auto-recharge

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I upgraded my order and your system canceled Auto-recharge. Why don’t you use my credit card after the upgrade? An order upgrade is done in these steps: Cancel your order Create a new order with the new number of licenses, billing period or pricing plan Auto-recharges are processed by...

Change credit card

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How can I change the credit card used to pay for Brosix services? One week before your subscription expires you will get an email to renew. Inside the email there is button ‘Change Payment Method’, please click on it and pay the order with the new credit card.

Payment methods

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What are your payment methods? How can I pay for Brosix services? Brosix receives payments with: Credit card Debit card PayPal Bank transfer Other local payment methods in more than 30 countries around the world   For credit card payments we work with three payment processing companies – 2Checkout,...