How does Brosix Live Chat/Web Guest feature work? How, exactly, does Live chat/Web Guest feature work? Most of the configuration is performed automatically when you enable the “Web Guest” feature. You only need to do this: Assign operators who will chat with web guests. Integrate the script into your web site. How it works? Each of your website visitors is assigned to a […] Read more » "How to" Enterprise Tutorials Brosix Enterprise Web client live chat live support livechat livesupport visitor web guest
What is User Activity Archive and how is it processed? User Activity Archive is a feature of Brosix Enterprise. User Activity Archive is initially not enabled for your IM network. You have to explicitly enable it. The feature to keep User Activity Archives was created to satisfy the needs of some of our customers. They are required by law to keep logs of their employee […] Read more » Brosix Enterprise activity log security
How to Export Active Directory Users into a CSV file? To export user information from an Active Directory, you will need access rights to run the CSVDE tool on the Windows Server running the Active Directory in your domain. Open the command prompt (go to Start > Run, then type “cmd” and press Enter). Type in the following command: CSVDE -f filename.csv -r (objectclass=person) -L […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise active directory csv domain export import ldap
How to set up timezone offset for the chat history archive? Login in the web control panel at net.brosix.com Go to “Settings – Configuration” and choose your timezone: You can also choose if the chat history Archives observe the timezone. Read more » "How to" Enterprise Tutorials Brosix Enterprise time zone timezone users activity log
How to control users` contact lists? We have an enterprise account and I want to add a user but I want to choose who they can see. Go to the Web Control Panel – net.brosix.com First you should disable “Any-to-Any” from Settings-Options tab. If enabled, this allows all users see all other users. Go to the Users tab, find and click […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise contacts list groups
How to prevent my users to search for other users in my team network? You can disable the “Allow contacts” option for a particular user or for the entire IM network. If “Allow contacts” is disabled the user cannot search for others in the IM network. Go to the Web Control Panel A. To disable “Allow contacts” for one user Go to the Users tab Find the user you […] Read more » "How to" Enterprise Tutorials Brosix Enterprise contact disable prevent search
How to sync Brosix users with users in your Active Directory domain? There is a sync tool that you can run on a computer in your network and it will synchronize user accounts in your Active Directory with user accounts in Brosix. You can get this tool from https://secure.brosix.com/download/get/?nid=1&fid=BrosixLDAPSync This tool needs access from the Internet to your Brosix data. To provide a high level of security […] Read more » "How to" Enterprise Tutorials Brosix Enterprise active directory domain export import ldap net api sync users
How to integrate the Brosix live chat/web guest into my webpage? You can easily embed Brosix into your webpage. 1. Activate “Live Chat (Web Guests)” feature Go to Web Control Panel – Settings – Integrations tab and enable the “Live Chat (Web Guests)” feature. This will create two groups in your Team Network: “Live Chat Agents” – only members of this group can chat with your […] Read more » "How to" Enterprise Tutorials Brosix Enterprise Web client live chat live support livechat livesupport visitor web guest
How to customize your team network? Brosix allows you to customize your team network by displaying your company logo on the Brosix desktop applications, as well as Brosix user support websites (the Brosix download site and the Brosix account site). In order to display a custom logo please follow these instructions: Log into the Control Panel at net.brosix.com From the Dashboard […] Read more » "How to" Enterprise Tutorials Brosix Enterprise company logo control panel custom logo logo
What is the difference between “Brx.chat” and “Brosix”? “Personal use” is when an individual user uses the software for his purposes either at home, while on a travel or at work. All “Personal Use” users use Brx.chat. They share one network. No administration features are available for them as they don’t need them. A “Personal user” has control only on his own account. […] Read more » Brosix Enterprise General