Brosix Knowledge Base

When using the voice call with Bluetooth (wireless) headset we get garbled sound and interruptions. Is it possible to fix this? Using Bluetooth (wireless) headset is very likely to produce garbled sound and interruptions and this could reduce the sound quality. We suggest to use wired headsets for voice calls. Call quality cannot be guaranteed […]

The issue is that Brosix interferes with our VoIP service by stepping on UDP ports 10000-20000 (real time voice) and 5060-5091 (SIP) The port specified in Brosix program settings is for TCP connections – file transfer, screen-sharing etc. UDP port is randomly chosen with each UDP session (voice or video call) using the machine client […]

The audio during a voice/video call is so garbled, we can’t hear anything at all. Can you please suggest how to make it work? The audio quality depends on the computers on the both ends as well as the Internet connection between them. A possible reason for a low voice quality is if your Internet […]

When using the voice/video call we get annoying echo. We do not use headsets, but use webcams with mics and speaker systems. Is it possible to fix this? Using speakers is very possible to produce echo and this reduces the sound quality. We suggest to use headsets for voice and video calls.   Try these […]