Brosix Help Library

I have forgotten my password to log on to the main web control panel. How can I restore it? You can restore your password at net.brosix.com/resetpassword/ Web Control Panel is available only in Brosix Enterprise.

You can easily activate, access and delete your team’s chat history archive by following the instructions below: Activating the Chat History Archive In order to begin using the Chat History Archive option you must ensure that you have activated it for your network through your Control Panel: Log into...

I get message saying can’t add user. Why is that? Most probably the feature “Manage contacts lists” is disabled for your Instant Messaging network. Please, contact your IM network administrator and ask to allow this feature for your account. Or the user is already added, but you cannot see...

Why File transfers between some computers in the office are slow? The slow file transfer speed can be caused if Brosix can’t establish a peer to peer connection because of a personal firewall and therefore initiates the file transfer through our servers. If you have a personal firewall on...

I am considering installing Brosix at my office. One option that I wanted to ask about was a logging capability. Does Brosix log all of the chats? Brosix saves history of your chat sessions. Just select the user and click on the View History button. https://www.brosix.com/features/chat-history/

To add a person to your contact list, go to the menu “Contacts – Add contact”. Type the username, first name or last name in the field and click the “Search” button. Once the list is filled, double-click on the user you want to add to your contacts list.

I cannot log into Brosix, it says Invalid username or password. It is possible you have Brosix for a different Team Network. Enter the number of your Brosix instant messaging network and then your Brosix name and password.

I cannot transfer files/I cannot make audio/video calls/I cannot send screenshot. Please, make sure your personal or corporate firewalls allow access to Brosix servers. Here is a list of the servers https://help.brosix.com/brosix-servers/

Is there a way to add all users in a group to a users contact list? You can create groups and assign users to gropus. For example, groups “Sales”, “Support”, “New York”, “Dallas”. You can set all group members to communicate with each other. 1. Sign In to net.brosix.com 2....

I have signed up for a Brosix network. How can I delete it? You don’t need to delete your network. It will automatically expire in 30 days if you don’t purchase licenses.