Brosix Help Library

The problem is that Android does not send push notifications, which means you cannot receive notifications when the application on your mobile device is killed. In order to receive notifications, you need to keep the application active.

Here is what you should do in case you receive an error message stating ‘Brosix” cannot be opened because the developer cannot be identified‘ when you try to open your Brosix application for the first time after installing it on your Mac, as shown in the screenshot below. Please...

Why are notifications no longer working on my phone? If you are logged in on several devices at the same time, there are some smart silencing rules activated to make your work with Brosix more convenient. ​ You will receive notifications for new messages on all devices. But, if...

I receive an error in Brosix “No valid skin found” 1 This can happen when you update or re-install Brosix Please restart your computer and attempt re-installing Brosix again.    

I don’t see contacts in my contact list, what can I do? 1 It is possible that sometimes contact list initialize fails. You can re-sync contact list this way: Open the folder where Brosix is installed, exit Brosix application and find and start the file brosix_contacts_clean.bat file.    

I don’t see my old chat history, what can I do? 1 With the latest version of Brosix (4.2), we have implemented chat history synchronization. It is possible that sometimes the initial history initialize fails. You can re-sync chat history this way: Brosix->Settings->Plugins>Text chat>Settings->History->Synchronize

My chat history is limited to a certain date and I can’t see my previous chats. What can I do to see them? With the latest version of Brosix (4.2), we have implemented a new way history is stored. Here’s how you can get access to previous chats: Sign...

Team Network Administrators can remove users from any network chat room by accessing the ‘Chat Room Controls’ through the Web Control Panel. After logging into the Web Control Panel select the ‘Users’ option and click on ‘Chat Rooms.’ From here you will see a list of chat rooms. Select...

Auto scroll, the automatic scrolling down a chat window to the newest message, is the default setting in open chat windows. This means that in an open chat and chat room window, when you receive a new message the Brosix app will automatically scroll down to it. When opening...

There are several ways to resize the Brosix application and chat windows. You can resize the window with your mouse by clicking and holding on the edges of the window and adjusting the size by dragging the window to expand or reduce the size. You can also you use...