Category: Billing

How to order user licenses

In order to continue using Brosix once your free trial is over you need to order licenses for the users on your team network. You can do so by following these instructions: Log into the control panel at net.brosix.com From the Dashboard choose the “Licenses” – “Update” tab Click on the “Select” button below the […]

"How to" Enterprise Tutorials Billing Brosix Enterprise General Tutorials

How to change your payment method

A week before your service expires, you will receive an email from Brosix which includes an option for changing your payment method. Simply click on the “change your payment method” button in the email in order to access this option. You can also change your credit card details if necessary. The available payment methods are […]

"How to" Enterprise Tutorials Accounts Billing Brosix Enterprise General Tutorials

How can I cancel account and stop using Brosix service?

If you would like to cancel your Brosix service, follow these instructions. Login the Web Control Panel Go to Licenses – Current Click the “Cancel service” button and follow the instructions

cancel cancel account cancel service delete FAQ stop

How to change an order?

Each order is identified by: Pricing plan Billing period Number of user licenses If you want to change any of these parameters, the current order will be canceled and a new one with the new parameters will be created. If there is an active Auto-Recharge for the old order, it will be canceled. If there […]

"How to" Enterprise Tutorials Billing

FAQ order upgrade

User licenses explained

What is a User License? A user license on Brosix gives one person access to your private messaging platform. Think of it like a seat at a table — each person who needs to use Brosix must have their own seat, or license. Key things to know: Each user account requires one license.If you have […]

Accounts Billing Brosix Enterprise General

How to change the number of User Licenses?

You can change the number of user licenses at any time: Go to the Web Control Panel – Licenses – Update tab. Click on “Current plan” button. Select the number of licenses you want, click the “Next” button and follow the instruction. This will upgrade your current order with the new number of user licenses […]

"How to" Enterprise Tutorials Accounts Billing Brosix Enterprise

FAQ licenses order upgrade

Upgrade order cancels Auto-recharge

I upgraded my order and your system canceled Auto-recharge. Why don’t you use my credit card after the upgrade? An order upgrade is done in these steps: Cancel your order Create a new order with the new number of licenses, billing period or pricing plan Auto-recharges are processed by the payment processor 2Checkout. Auto-recharges are […]

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How to Change the Credit Card for Brosix Payments

Need to update your payment details? To change the credit card (or PayPal account) used for Brosix services, follow these steps: There, you’ll see all currently authorized payment methods – credit cards, debit cards, and PayPal accounts. You can: Tip: Make sure your default payment method is active to avoid interruptions in service.

"How to" Enterprise Tutorials Billing

auto-recharge credit card debit card

W-9 form

Can I get W-9 or the similar version of this form for our tax/accounting records? As a company registered both in the United States and in the EU, if you are interested to get W-9 form, please do not hesitate to contact us. Here you can find more details about the company:

accounting form tax w-9 w9

What payment methods do you accept?

Brosix receives payments with: Credit card Debit card PayPal Bank transfer Other local payment methods in more than 30 countries around the world For credit card payments we work with several payment processing companies – Stripe, 2Checkout. Auto-recharge If you choose to pay with a Credit card, a Debit card or PayPal, your order will […]

FAQ order payment