Brosix General FAQs - Brosix Help Library

Is Brosix GDPR Compliant?

What is GDPR? The EU General Data Protection Regulation (GDPR) is a new regulation in EU law aimed at unifying data regulations within the EU. The main aspects of the regulations aim to create greater transparency in how businesses use personal information, and grant individuals greater control over their...

General, Brosix General FAQs, Security.

Is Brosix compliant with SAS-70, HIPAA and other regulation requirements?

Since Brosix does not process our customers financial information we are not subject to SAS-70. Brosix also does not process our customers health information so we are not subject to HIPAA also. Brosix provides secure communication channels that our customers use to transfer their information. During the transmission, Brosix...

General, Brosix Enterprise, Brosix General FAQs, Security, Servers.

How to order user licenses

In order to continue using Brosix once your free trial is over you need to order licenses for the users on your team network. You can do so by following these instructions: Log into the control panel at net.brosix.com From the Dashboard choose the “Licenses” – “Update” tab Click...

"How to" Enterprise Tutorials, Billing, Brosix General FAQs, Team Networks, Tutorials.

How to change your payment method

A week before your service expires, you will receive an email from Brosix which includes an option for changing your payment method. Simply click on the “change your payment method” button in the email in order to access this option. You can also change your credit card details if...

"How to" Enterprise Tutorials, Accounts, Billing, Brosix Enterprise, Brosix General FAQs, Enterprise Features, Tutorials.

Can I switch to a different team network?

No, you cannot. Your account name is unique inside the network it is created. That’s why switching to another network is not a good idea – if there is another account with the same name, it may cause problems. So, if you want to join another network, create a...

Team Networks, Brosix General FAQs, Enterprise Features.

What is the Brosix ‘team network’, ‘network number’ and ‘nid’?

Every Instant Messaging app needs support from servers to operate properly. The set of the servers that support the IM app is called a “Team Network”. All users that use this application and its servers participate in one Team Network. Users in one team network can communicate only with...

Team Networks, Brosix General FAQs, Enterprise Features.

Can I change my username after I have registered?

No, the username can not be changed. It uniquely identifies you in the network. If you change your username, this will be extremely confusing to others who have you in their contact lists, especially if later someone else registers with your old name. If you wish to change it...

Accounts, Brosix General FAQs, Features.

User licenses explained

What are user licenses? Here are some facts/rules about user licenses: Brosix pricing is based on the number of user licenses. The number of user accounts in your IM network should be less or equal to the number of user licenses. Each user account is supported by one user...

Billing, Accounts, Brosix General FAQs, Team Networks.

Where did Brosix name come from and how to pronounce it?

We’ve been asked several times where did BROSIX name come from. Here is the explanation from the founder Stefan Chekanov: Well, in the days before Christmas 2005 me and my brother Svetoslav were thinking how to name our new software application. At that time our company name was “D-Bross”...

Brosix General FAQs, General.

What is the difference between “Brx.chat” and “Brosix”?

“Personal use” is when an individual user uses the software for his purposes either at home, while on a travel or at work. All “Personal Use” users use Brx.chat. They share one network. No administration features are available for them as they don’t need them. A “Personal user” has...

Brosix Enterprise, Brosix General FAQs, Enterprise Features, General.