Most of the configuration is performed automatically when you enable the “Web Guest” feature. You only need to do this:
Each of your website visitors is assigned to a special Brosix account – we call them “channels”. These are special accounts that do not calculate in your user licenses. This way you will have chat conversations recorded and you can review them later.
All guest accounts (channels) are members of a group “Web Guests”, so they are conveniently shown in operators contact lists inside this group. There is also another special group for your operators – “Web Guest Operators”. Only members of this group can chat with web guests.
When a visitor goes to your web site, one of the web guest accounts (channels) is selected and assigned to this visitor. This is an automatic selection and assignment.
If there are two visitors that want to chat with you, they will be assigned to separate web guest accounts (channels). This is an automatic selection and assignment.
If your staff is away or busy, Web guests will not be notified about this. They will wait for a staff member to contact them.
Let’s assume you have total 20 users and 5 of them are from your “Help desk” department. You want only your help desk users to be able to communicate with the web site visitors.
This configuration will automatically do this:
Then you can integrate the web chat into your web site and start using it. Here are instructions how to integrate the Web Guest into your web site.