How to add a new administrator with access permissions to your team network? For customers with the Ultimate Brosix Plan there is an option to have more than one administrator per network, also known as “Multiple Administrators.” In order to activate this option please follow these steps: Log into the Control Panel at net.brosix.com From the Control Panel Dashboard choose Settings->Administrators Click on the “Create new administrator” button […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise administrator
How to restrict access to user data? We have administrators that monitor conversations but I can not have them see conversations between senior management. How can this be accomplished? Every administrator account has a “Security Level”. An administrator can see only user accounts that has “Security Level” below or equal to the administrator’s. An administrator account may have these “Security levels”: Normal […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise Security administrator chat history user activity log user data
How to disable Chat rooms for the network? You can disable Chat rooms at any time from Web Control Panel – Settings – Module Permissions tab. Web Control Panel is available at net.brosix.com Your users will get the changes next time they login. Please note, if you have set up individual module permissions on some users, and if you check “Apply these permissions […] Read more » "How to" Enterprise Tutorials Brosix Applications Brosix Enterprise chat rooms module permissions
How to change an order? Each order is identified by: Pricing plan Billing period Number of user licenses If you want to change any of these parameters, the current order will be canceled and a new one with the new parameters will be created. If there is an active Auto-Recharge for the old order, it will be canceled. If there […] Read more » "How to" Enterprise Tutorials Billing FAQ order upgrade
How to change the number of User Licenses? You can change the number of user licenses at any time: Go to the Web Control Panel – Licenses – Update tab. Click on “Current plan” button. Select the number of licenses you want, click the “Next” button and follow the instruction. This will upgrade your current order with the new number of user licenses […] Read more » "How to" Enterprise Tutorials Accounts Billing Brosix Enterprise FAQ licenses order upgrade
How to Change the Credit Card for Brosix Payments Need to update your payment details? To change the credit card (or PayPal account) used for Brosix services, follow these steps: There, you’ll see all currently authorized payment methods – credit cards, debit cards, and PayPal accounts. You can: Tip: Make sure your default payment method is active to avoid interruptions in service. Read more » "How to" Enterprise Tutorials Billing auto-recharge credit card debit card
How does Brosix Live Chat/Web Guest feature work? How, exactly, does Live chat/Web Guest feature work? Most of the configuration is performed automatically when you enable the “Web Guest” feature. You only need to do this: Assign operators who will chat with web guests. Integrate the script into your web site. How it works? Each of your website visitors is assigned to a […] Read more » "How to" Enterprise Tutorials Brosix Enterprise Web client live chat live support livechat livesupport visitor web guest
How to Export Active Directory Users into a CSV file? To export user information from an Active Directory, you will need access rights to run the CSVDE tool on the Windows Server running the Active Directory in your domain. Open the command prompt (go to Start > Run, then type “cmd” and press Enter). Type in the following command: CSVDE -f filename.csv -r (objectclass=person) -L […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise active directory csv domain export import ldap
How to set up timezone offset for the chat history archive? Login in the web control panel at net.brosix.com Go to “Settings – Configuration” and choose your timezone: You can also choose if the chat history Archives observe the timezone. Read more » "How to" Enterprise Tutorials Brosix Enterprise time zone timezone users activity log
How to control users` contact lists? We have an enterprise account and I want to add a user but I want to choose who they can see. Go to the Web Control Panel – net.brosix.com First you should disable “Any-to-Any” from Settings-Options tab. If enabled, this allows all users see all other users. Go to the Users tab, find and click […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise contacts list groups