How does Brosix Live Chat/Web Guest feature work? How, exactly, does Live chat/Web Guest feature work? Most of the configuration is performed automatically when you enable the “Web Guest” feature. You only need to do this: Assign operators who will chat with web guests. Integrate the script into your web site. How it works? Each of your website visitors is assigned to a […] Read more » "How to" Enterprise Tutorials Brosix Enterprise Web client live chat live support livechat livesupport visitor web guest
What is User Activity Archive and how is it processed? User Activity Archive is a feature of Brosix Enterprise. User Activity Archive is initially not enabled for your IM network. You have to explicitly enable it. The feature to keep User Activity Archives was created to satisfy the needs of some of our customers. They are required by law to keep logs of their employee […] Read more » Brosix Enterprise activity log security
How to Export Active Directory Users into a CSV file? To export user information from an Active Directory, you will need access rights to run the CSVDE tool on the Windows Server running the Active Directory in your domain. Open the command prompt (go to Start > Run, then type “cmd” and press Enter). Type in the following command: CSVDE -f filename.csv -r (objectclass=person) -L […] Read more » "How to" Enterprise Tutorials Accounts Brosix Enterprise active directory csv domain export import ldap
How to set up Spell Check feature? The Spell Check feature of Brosix is built into the chat window and monitors for typos in real time while you chat. It is available in 15 different languages, including English, German, French, Portuguese, Spanish, Russian and Bulgarian. In order to begin using spell check, begin by opening a chat window and clicking on the […] Read more » "How to" Application Tutorials Brosix Applications Linux Mac Windows Spell Check Typos
How to Set Up the Tabbed Chat Feature? The tabbed chat feature allows you to have multiple ongoing chats in a single chat window in order to maximize efficiency and screen space. In order to set up a tabbed chat, begin by opening a chat window and clicking on the “Tabbed Chat” button. From here you can attach or detach additional chats in […] Read more » "How to" Application Tutorials Brosix Applications Linux Mac Windows Tabbed chat Tabbed messaging
Audio quality The audio during a voice/video call is so garbled, we can’t hear anything at all. Can you please suggest how to make it work? The audio quality depends on the computers on the both ends as well as the Internet connection between them. A possible reason for a low voice quality is if your Internet […] Read more » Brosix Applications Linux Mac Windows audio quality sound quality video call voice call voice quality voip
Getting echoes during a voice and video call When using the voice/video call we get annoying echo. We do not use headsets, but use webcams with mics and speaker systems. Is it possible to fix this? Using speakers is very possible to produce echo and this reduces the sound quality. We suggest to use headsets for voice and video calls. Try these […] Read more » Brosix Applications Linux Mac Windows audio quality echo noise sound quality unidirectional microphone video call voice call voice quality voip
How to set up timezone offset for the chat history archive? Login in the web control panel at net.brosix.com Go to “Settings – Configuration” and choose your timezone: You can also choose if the chat history Archives observe the timezone. Read more » "How to" Enterprise Tutorials Brosix Enterprise time zone timezone users activity log
What information is collected about accounts on your servers? We do not collect information about our users. The only information we have is the one that users provide themselves in their profiles. Every user can change/delete this information at any time. Unused accounts are not purged. The user can get back and use his/her account at any time later. The user has full control […] Read more » Accounts Security Servers personal data privacy
How long before unused accounts are purged? Unused accounts are not purged automatically. The Team Administrator is responsible to delete unused user accounts. Read more » Accounts FAQ privacy unused account