Brosix Help Library

I cannot start Brosix on my Mac OS X 10.6.8 and I do not have the option to update it to a more current version. Brosix for Mac OS X now is 64 bit. It does not support 32-bit architectures. If you cannot update your Mac to the latest...

This feature is deprecated and not supported anymore! When activated, this option allows all of your user activity logs to be copied for archiving into your Smarsh account. Your data will still be available on Brosix servers, and you can access it from the Brosix Web Control Panel. You...

You can delete the chat history at Brosix -> Settings -> Personal -> Delete History  

When using the voice call with Bluetooth (wireless) headset we get garbled sound and interruptions. Is it possible to fix this? Using Bluetooth (wireless) headset is very likely to produce garbled sound and interruptions and this could reduce the sound quality. We suggest to use wired headsets for voice...

Brosix installs as a standard application on your computer. Uninstalling it follows the standard procedure for the operating system it is installed with. Important: Uninstalling the desktop app doesn’t delete your Brosix account or any data associated with your team. It only removes the desktop application from your computer....

You can define groups of users from Web Control Panel and assign user accounts according to your work groups. For example, you can group them by office location: “New York office”, “Barcelona office”, “Plovdiv office”. Or you can group your users by department: “Marketing”, “Sales”, “Production”, “Management”. These groups...

For customers with the Ultimate Brosix Plan there is an option to have more than one administrator per network, also known as “Multiple Administrators.” In order to activate this option please follow these steps: Log into the Control Panel at net.brosix.com From the Control Panel Dashboard choose Settings->Administrators Click...

We have administrators that monitor conversations but I can not have them see conversations between senior management. How can this be accomplished? Every administrator account has a “Security Level”. An administrator can see only user accounts that has “Security Level” below or equal to the administrator’s. An administrator account...

Auto-reply is a feature on Brosix desktop (Windows, Mac, Linux) that allows you to create custom messages that will be automatically sent in response to messages you receive when you are away from your computer.   You can begin using auto reply by following a two-step process: creating a...

If I try to initiate or accept a video call, Brosix application crashes. This could be caused by a faulty graphics (video) card driver. Please disable OpenGL video acceleration. Go to Brosix – Settings – General Uncheck the “Enable OpenGL video acceleration” Click the “OK” button Try to make...