Brosix Help - Page 10 of 19 - Brosix Help Library

How to change an order?

Each order is identified by: Pricing plan Billing period Number of user licenses If you want to change any of these parameters, the current order will be canceled and a new one with the new parameters will be created. If there is an active Auto-Recharge for the old order,...

February 20, 2014 Website Admin Billing, "How to" Enterprise Tutorials.

User licenses explained

What are user licenses? Here are some facts/rules about user licenses: Brosix pricing is based on the number of user licenses. The number of user accounts in your IM network should be less or equal to the number of user licenses. Each user account is supported by one user...

Website Admin Billing, Accounts, Brosix General FAQs, Team Networks.

How to change the number of User Licenses?

You can change the number of user licenses at any time: Go to the Web Control Panel – Licenses – Update tab. Click on “Current plan” button. Select the number of licenses you want, click the “Next” button and follow the instruction. This will upgrade your current order with...

Website Admin Team Networks, "How to" Enterprise Tutorials, Accounts, Billing.

Upgrade order cancels Auto-recharge

I upgraded my order and your system canceled Auto-recharge. Why don’t you use my credit card after the upgrade? An order upgrade is done in these steps: Cancel your order Create a new order with the new number of licenses, billing period or pricing plan Auto-recharges are processed by...

January 22, 2014 Website Admin Billing.

How to change the credit card?

How can I change the credit card used to pay for Brosix services? Should you need to change the credit card you are paying with, please go to Web Control Panel – Billing – “Payment Methods” tab. This shows a list of the credit cards, debit cards and PayPal...

Website Admin Billing, "How to" Enterprise Tutorials.

How to run Brosix on a 64-bit Linux?

Brosix for Linux is a 32-bit application. To run it on a 64-bit Linux you should install 32-bit compatibility libraries. Ubuntu 64-bit 12.04, 12.10, 13.04, 14.04 The command that must be run first is: sudo apt-get update Once that action is completed (this MUST be done first), then...

October 23, 2013 Website Admin Linux.

W-9 form

Can I get W-9 or the similar version of this form for our tax/accounting records? As a company registered both in the United States and in the EU, if you are interested to get W-9 form, please do not hesitate to contact us. Here you can find more details...

October 14, 2013 Website Admin Billing.

How does Brosix Live Chat/Web Guest feature work?

How, exactly, does Live chat/Web Guest feature work? Most of the configuration is performed automatically when you enable the “Web Guest” feature. You only need to do this: Assign operators who will chat with web guests. Integrate the script into your web site. How it works? Each of your...

May 30, 2013 Website Admin Enterprise Features, "How to" Enterprise Tutorials, Web client.

What is User Activity Archive and how is it processed?

User Activity Archive is a feature of Brosix Enterprise. User Activity Archive is initially not enabled for your IM network. You have to explicitly enable it. The feature to keep User Activity Archives was created to satisfy the needs of some of our customers. They are required by law...

May 22, 2013 Website Admin Brosix Enterprise, Enterprise Features.

How to Export Active Directory Users into a CSV file?

To export user information from an Active Directory, you will need access rights to run the CSVDE tool on the Windows Server running the Active Directory in your domain. Open the command prompt (go to Start > Run, then type “cmd” and press Enter). Type in the following command:...

April 27, 2013 Website Admin Brosix Enterprise, "How to" Enterprise Tutorials, Accounts, Enterprise Features, Team Networks.